| Cooperation Type | Basic warranty period | Remarks |
|---|---|---|
| OEM/ODM customized products | 12 months from the date of acceptance of the delivered goods | Products made of special materials or crafted with special techniques shall be subject to the contract agreement |
| OEM public version product | 12 months from the date of acceptance of the delivered goods | The color retention period of electroplated products is 6 months |
| Channel brand finished products | 12 months from the date of receipt of the goods | The warranty for end consumers is borne by the channel distributors themselves |
During the warranty period, we will bear the responsibility for free after-sales service for the following issues caused by defects in production processes or raw materials:
Material non-conformity: The finished product material does not meet the standards agreed upon in the contract (such as insufficient weight, substandard silver content, inconsistent gemstone grade, etc.)
Process defects: natural detachment of gemstones/diamond ornaments, weld fracture, natural detachment of accessories, structural deformation (not caused by external forces)
Electroplating quality: Under normal wear conditions, the electroplated layer exhibits large-scale discoloration, exposure of the substrate, and oxidation-induced blackening (excluding normal wear and tear)
Dimensional deviation: The finished product dimensions exceed the tolerance range specified in the contract
Identification error: The imprint, logo, and brand identification do not match the agreed content
The following situations are not covered by the warranty, and we will not bear the responsibility for free after-sales service:
Damage caused by human external forces: damage resulting from falls, collisions, squeezing, pulling, and unauthorized disassembly and modification
Normal wear and tear: Natural wear and tear, minor scratches, and normal oxidation and fading of the plating layer caused by long-term wear
Improper use: Damage caused by exposure to chemicals (perfume, cosmetics, disinfectant), immersion in seawater, and high-temperature baking
Material issues provided by the customer: Quality issues arising from the customer's own main stones, accessories, and packaging materials
Force majeure: Damage caused by external factors such as fire, flood, earthquake, and improper storage
After the customer confirms the sample, mass production is carried out. However, the product is consistent with the sample, but the customer later proposes design change requirements
For products confirmed by us as having production quality issues, customers may choose:
For products confirmed by us as having production quality issues, customers may choose:
The round-trip shipping costs incurred due to quality issues will be borne by us
Replacement: Return the defective product, and we will produce a replacement and send it to you
Rework: Return the product for repair and then return it
Refund: A full refund will be issued for the defective product at the original order unit price
If the quality non-conformance rate of the entire batch exceeds 5%, the customer has the right to return or replace the entire batch, and we will bear all logistics and rework costs
OEM/ODM deeply customized products: Once production is confirmed, no unjustified returns or exchanges will be accepted
OEM public version products: Under the premise of not being unsealed and not affecting secondary sales, customers can apply for an exchange within 30 days after delivery, but they need to bear a 15% reprocessing fee and round-trip shipping costs
Channel merchants' finished products: For the first batch of purchases, exchange of goods with in 10% of the product value is supported within 30 days, provided that the products are in good condition and the packaging is intact. The round-trip shipping costs are borne by the channel merchants
For mass production orders placed after the customer confirms the design draft and sample, all costs incurred due to rework caused by design changes or demand adjustments on the customer's side shall be borne by the customer
For OEM/ODM orders with exclusive mold development, the ownership of the mold shall be subject to the contract agreement. No returns are supported for non-quality issues